Refund Policy

Thank you for shopping with Fascination Boutique. We pride ourselves on offering quality lingerie, intimate devices, and wellness products with care and discretion. Due to the personal and hygienic nature of many of our items, we follow a strict return and refund policy as outlined below.

1. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges on the following items:

Intimate devices and adult toys
Lingerie and undergarments (including panties, and bras)
Items marked as “Final Sale”
Opened or used products
Products with damaged packaging or missing hygiene seals

Please ensure you check sizing, product descriptions, and compatibility before placing your order.

2. Defective or Damaged Items

We take every precaution to ensure your order reaches you in perfect condition. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To qualify for a replacement or refund, you must:

Email us at [insert email address] with your order number and photos of the issue
Keep the item unused and in its original packaging where applicable
Submit your request within 7 days of receiving the order

Once approved, we will either send a replacement item or issue a refund, depending on product availability and your preference.

3. Refunds (if applicable)

If a refund is approved:

You will be notified via email
Refunds will be processed using your original method of payment
Please allow 5–10 business days for the amount to reflect in your account depending on your bank

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange a faulty item for the same product, please

5. Shipping Costs

We do not refund shipping fees on returned orders unless the item was damaged or incorrect due to our error.
If a return is approved and requires courier pickup, we will communicate the return process and any applicable logistics charges.

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

First check your bank account again.
Contact your credit card company or bank, as processing times may vary.
If you’ve done all of this and still have not received your refund, please contact us at [insert email address].

7. Questions or Concerns

For any return or refund inquiries, please contact us at:

Fascination Boutique
Email: info@fascinationboutique.co.za
Phone: 0608860170
Based in Knysna, South Africa

Fascination Boutique